Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at Customerservice@gyzmogenix.com. If your return is accepted, we will provide return instructions, including the appropriate return address for your item. Please do not send products back without first receiving return authorization and instructions from us.

If your return is accepted, we will provide instructions on how and where to return your package, including whether a return shipping label will be provided and who is responsible for applicable shipping costs. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at Customerservice@gyzmogenix.com.

Return Shipping Costs

GYZMOGENIX works with a diverse network of domestic and international suppliers. Return shipping arrangements may vary depending on the product, supplier, reason for return, and applicable consumer protection requirements.

For eligible returns initiated because a customer changes their mind or no longer wants a product, the customer may be responsible for return shipping costs. Any applicable return shipping charges or restocking fees will be disclosed in accordance with the terms governing the purchase.

If a product arrives damaged, defective, incorrect, or materially different from its description, GYZMOGENIX will review the circumstances and provide an appropriate resolution consistent with applicable law and its obligations to the customer.

Customers must contact GYZMOGENIX Customer Service before returning merchandise. Once a return is authorized, we will provide the applicable return instructions, destination, and information about shipping-cost responsibility.

Customers should not ship merchandise to an address without receiving return authorization and instructions.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: Customerservice@gyzmogenix.com.